Water shut-offs, penalties resume next Monday

For the past three months, Vandalia residents with overdue bills for water, sewer and garbage service didn’t have to worry about paying penalties or losing those services.
That grace period ends next Monday.
City Clerk Peggy Bowen said late last week that due to the COVID-19, water bill shut offs and penalties were temporarily suspended.
As of Monday, the city, which has 2,550 water, sewer and garbage customers, will again be collecting late fees as well as terminating services for unpaid bills.
“The city of Vandalia understands the financial hardship this has placed on our customers and look forward to life returning to normal,” Bowen said.
“We thank city residents for their support and understanding during this challenging and uncertain time,” she said.
The action to suspend late fees and shut-offs was taken in the middle of March, and has covered services for March, April, May and June.
While the grace period is over as of Monday, the city’s water and sewer department at city hall will remain closed to the public for the time being.
To pay their bills, city water/sewer/garbage customers have four options:
• Mailing bill, stub payment
• Paying online
• Using the drop box on the front of city hall.
• Using the walkup window on the front of city hall.
The city will continue serving water/sewer/garbage customers over the phone at 283-1197 for new service and any other customer service needs.

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